Shipping policy

SHIPPING & DELIVERY POLICY

ORDER PROCESSING

We aim to prepare and dispatch orders within 1–2 working days. Please allow up to 3 working days during particularly busy periods.

Working days are Monday to Friday, excluding UK bank holidays. Orders placed during weekends or bank holidays will begin processing on the next working day.

UK DELIVERY

The delivery methods and charges currently available for your order will be displayed at checkout before payment.

UK Standard Delivery is estimated to take approximately 2–4 working days after dispatch. Delivery times are estimates and may occasionally be affected by postal delays, severe weather, bank holidays or other circumstances outside our control.

INTERNATIONAL DELIVERY

International delivery is available to selected destinations. The delivery methods, estimated times and current charges available for your destination will be displayed at checkout before payment.

International delivery times can vary depending on the destination and local customs processing. Customs inspections may occasionally delay a parcel beyond the estimate shown at checkout.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to import duties, taxes or customs charges imposed by the destination country.

Unless checkout specifically states that duties have been prepaid, any applicable import charges are the responsibility of the recipient. Brow Zen does not control these charges and cannot predict their value.

ORDER TRACKING

Where tracking is included with the selected delivery service, the tracking details will be provided once your order has been dispatched.

Some standard delivery services may provide limited tracking or delivery confirmation only.

DELIVERY ADDRESSES

Please check that your delivery address is complete and correct before placing your order.

If you notice an error, contact us as soon as possible at hello@browzen.co.uk. We will try to amend the address before dispatch, but we cannot guarantee that changes will be possible once an order has entered processing or has been dispatched.

DELAYED, LOST OR DAMAGED ORDERS

If your order has not arrived within the expected timeframe, please contact us at hello@browzen.co.uk with your name and order number so that we can investigate.

If an order arrives damaged or contains an incorrect item, please contact us promptly. Photographs of the parcel, packaging and affected item may be requested to help us resolve the issue.

CONTACT US

For questions regarding shipping or delivery, please email:

hello@browzen.co.uk